Frequently Asked Questions

Ordering

Do I need an account to order?
No. You can check out as a guest. An account just saves your details for next time.

What payment methods do you accept?
Card payments and PayPal. Checkout runs over an encrypted HTTPS connection through Shopify's PCI-compliant processing, and our store never stores your full card number.

Can I change or cancel my order?
Yes, within 24 hours of ordering or before it ships, whichever comes first. Email support@smartdealspicks.com with your order number. Once it ships it cannot be cancelled, but you can still return it.

I entered the wrong shipping address.
Tell us straight away. We can correct it while the order is still with us. Once it ships we cannot reroute it.

Shipping

What does shipping cost?
A flat $4.95 per order, and free on orders of $50 or more. You see the cost at checkout before you pay.

How long will my order take?
Within 5 to 14 business days from the day you order, which is roughly 1 to 3 weeks. That covers 1 to 3 business days for us to pack and dispatch it, and 4 to 11 business days with the carrier.

Does that change at busy times of year?
It can. Those are our normal-period estimates. Around Black Friday, Christmas, and other peak periods, delivery can run a few days longer.

Where do you ship?
Within the United States only, for now. All prices are in US dollars.

How do I track my order?
You get a confirmation email when you order, and a tracking number once it ships. Tracking can take a day or two to start updating after that email. If nothing appears within 3 business days, email us and we will chase it.

Will I be charged customs or import fees?
No. Nothing extra is collected at delivery.

Returns and refunds

What is your return policy?
30 days from the delivery date. The item needs to be unused and in its original packaging with the accessories, and you need your order number. Full terms are in the Refund and Return Policy.

Can I return something that was on sale?
Yes. Every item comes back on the same terms, whatever you paid for it. A discount changes nothing.

Who pays for return shipping?
If you changed your mind, you do, and the original $4.95 shipping is not refunded. If the item arrived defective, damaged, or wrong, we do, and we refund the full amount including the original shipping. Full terms are in the Refund and Return Policy.

Is there a restocking fee?
No. Never.

How long does a refund take?
We inspect the return and issue the refund within 1 to 2 business days of it reaching us. It goes back to your original payment method. Your bank may take a few days more to post it.

Something arrived damaged or faulty.
Email support@smartdealspicks.com within 7 days of delivery with your order number and clear photos of the item and its packaging. We send a replacement or a full refund and cover the return shipping.

Still need us?

Email support@smartdealspicks.com or call (954) 504-6186. We answer within 1 to 2 business days.